Automate Repetitive eCommerce Work with an AI Automation Agency

Name: chillicommerce
Address: 16 Upper Woburn Place, London, WC1H 0AF, GB
Telephone: 01732 753 101
Rating: 4.4

chillicommerce is an AI automation agency built for UK retailers. We connect your systems, automate the repetitive work slowing your team down, and build AI agents that handle real business tasks, not just chat scripts.

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Where manual work is costing you sales

Recognise one or two of these? That’s usually where the biggest time savings are hiding

Online shop owner surrounded by parcels and stock, working through order admin by hand

Your team copies orders from your storefront into your ERP, your courier portal, and your finance system. Every manual step is a chance for an error to reach a customer.

Shoppers ask the same delivery and returns questions on repeat, and your support team answers each one individually instead of running the business. Response times slip during peak trading.

Your website, marketplace listings, and warehouse system rarely agree on stock levels or pricing in real time, so someone has to reconcile them manually before mistakes reach customers.

Pulling sales, stock, and marketing data into one view means exporting spreadsheets from five different tools and hoping nothing changes before the report reaches you.

Every new sales channel, supplier, or market means hiring more people to do the same manual admin, rather than scaling the process itself.

AI Automation Services built for retail workflows

chillicommerce delivers AI automation services built around how retail businesses actually operate, not generic workflow templates.

Ecommerce dashboard with automated update and security sync icons

AI Workflow Automation

We map your order, stock, and fulfilment processes, then automate the manual handoffs between systems using integrations and workflow tools built around your existing tech stack.

AI agent diagnosing a checkout error from log analysis through to applying a fix

AI Agents and Customer Support Automation

We build AI agents that handle order status, returns, and FAQ queries directly, freeing your support team for the conversations that genuinely need a person.

Online store connected to ERP, warehouse, finance and reporting systems

Systems and Data Integration

We connect your storefront, ERP, PIM, and marketplace channels through APIs and webhooks so stock, pricing, and order data stay accurate across every platform.

Live performance dashboard with charts, server infrastructure and an alert indicator

Reporting and Business Intelligence Automation

We unify your sales, stock, and marketing data into a single live dashboard, replacing manual exports with reporting that updates itself.

What AI Automation means for UK retail businesses

Automation built for UK retail solves problems generic platforms overlook

Built for peak trading – Black Friday and Christmas spikes are handled without hiring temporary staff.
Works with the couriers and marketplaces you already use – Integrations connect cleanly with your existing delivery and channel setup.
Keeps pace with compliance requirements – Order and customer data stays structured for GDPR as it moves between systems.
Matches local returns expectations – Automated returns handling reflects the response times shoppers expect.
Reduces reliance on rising wage costs – Repetitive admin work shrinks, so headcount growth doesn’t have to track order volume growth.

Two colleagues reviewing an AI-driven data network visualisation

How we build your AI Automation

From first workflow map to live automation, here’s what the process actually looks like

Discovery and Process Mapping

We map your current workflows across sales, stock, and support to find where manual work is creating delays, errors, or bottlenecks.

Automation Strategy

We prioritise the automations that deliver the fastest return, balancing quick wins against the systems that need deeper integration work.

Build and
Integrate

We build and connect your AI agents, workflows, and integrations directly into your existing platforms, with minimal disruption to daily trading.

Launch, Test, and Optimise

We test every automation against real scenarios before launch, then monitor performance and refine it as your business and data evolve.

Retail team member working at a laptop with live store data surfaced by AI

Why retailers choose chillicommerce for AI Automation

Choosing the right AI automation partner is about more than adding new tools. Retailers need automation that fits their existing platforms, supports day-to-day operations, and can adapt as the business grows. That’s where chillicommerce brings together eCommerce expertise and practical AI implementation.

Built around your workflows – We map automation to how your orders, stock, and support actually run, not a generic process template.
Faster to launch, fewer surprises – We already know the platforms you’re on, so integrations go live quicker and break less.
AI agents that do real work – Beyond chatbots, our agents handle order status, returns, and reporting tasks directly.
No black box – You get visibility into every workflow and integration we build, not a locked proprietary system.
Continuous optimisation – We monitor and refine automations after launch as your business and data change, working as automation experts UK teams can call on long term.

Ready to Automate the work slowing your team down?

Talk to chillicommerce about where AI automation could save your business the most time, starting with a free, no-obligation audit.

Book A Discovery Call

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What our clients feel

chillicommerce quickly understood the commercial pressures we were facing. They simplified our operations and gave us a clearer growth structure.

Laura Bennett

What stands out about chillicommerce is their discipline. Every recommendation was grounded in scalability and long-term sustainability. They operate like an extension of our internal social media marketing team.

Jeff Nogosek

Our AI-powered product recommendations went live in weeks, not months. chillicommerce made a complex integration feel straightforward. Customer engagement has noticeably improved since launch.

Tom Adeyemi

From day one, the chillicommerce team treated our project as their own. Their technical knowledge and genuine commitment to results set them apart from every agency we have worked with before.

Sarah Mitchell

We appreciate how chillicommerce always thinks commercially. They do not just build features; they question whether those features serve the business. That mindset is rare and invaluable for any retail brand.

Priya Sharma

They combine deep technical understanding with clear commercial thinking. The honest advice on where AI would and would not help saved us from spending on the wrong things.

Emma Clarke

chillicommerce helped us integrate our systems without a single day of downtime. Their technical discipline and project management are outstanding. Highly recommended for complex builds.

Natalie Cross

Working with chillicommerce felt like working with an in-house team. They understood our catalogue complexity and built a solution that genuinely works for our operations.

Mark Ellison

Frequently asked questions

Q How is AI automation different from standard workflow automation?

Standard automation follows fixed rules. AI automation can interpret unstructured information, such as a customer’s written query, and decide the right action, making it suited to more complex or variable tasks.

Q How much does an AI automation project cost?

Focused AI automation workflows (single process, e.g. one chatbot or one integration) typically cost £3,000–£10,000. Larger, multi-system automation builds typically cost £15,000–£50,000+, depending on integrations and scope.

Q How do you know which processes to automate first?

Start with tasks that are repetitive, high-volume, and rule-based, like order updates, stock syncing, or FAQ replies. Prioritise whichever process costs the most time or causes the most errors today. That’s usually where automation pays back fastest.

Q Are AI automation solutions affordable for startups?

Yes. Startups can start with one high-impact task, like customer support or order automation, instead of a full platform overhaul. Entry-level projects typically start around £2,000–£5,000, making automation accessible before scaling further.